Returns, Refunds & Exchanges Policy

At Kreative.pk, many products are made to order or personalized according to customer specifications. We encourage customers to review all design and order details carefully before confirming a purchase.

1. Custom-Made Products

Personalized products, including custom neon signs, logo signs, and custom lettering, are produced according to the specifications confirmed with the customer.

Change-of-mind returns or exchanges for correctly supplied personalized products may not be accepted, except where required by applicable law or agreed otherwise in writing.

This policy does not remove your rights concerning defective, damaged, incorrectly supplied, or non-conforming products.

2. Damaged, Defective, or Incorrect Products

If your order arrives damaged, has a manufacturing defect, is incomplete, or does not match the confirmed order specifications, please contact us as soon as reasonably possible.

Provide the following information:

• Your order number.

• A description of the issue.

• Clear photographs or video showing the product and the issue.

• Photographs of the packaging, where relevant.

We may request additional information or a reasonable inspection to assess your claim.

3. Assessment and Resolution

After reviewing the issue, we will communicate the available resolution.

Depending on the circumstances, the applicable law, and the nature of the issue, a resolution may include repair, correction, replacement, or refund.

Any remedy will be handled in accordance with applicable consumer protection requirements.

4. Refund Processing

Where a refund is approved, it will generally be returned through the original payment method where practical, or through another agreed method where legally permitted.

The time required for a refund to appear in your account may depend on the payment provider or financial institution.

We will communicate any relevant processing details when confirming the refund.

5. Return Shipping

If a return is required, we will communicate the return instructions and clarify responsibility for return shipping costs, subject to applicable law and the circumstances of the claim.

Please contact us before sending a product back.

6. Exchanges and Replacements

Exchanges or replacements depend on the product, the nature of the issue, and availability. For personalized products, any replacement or correction will be assessed against the specifications confirmed for the original order.

7. How to Contact Us

WhatsApp: +92 331 2380192
Email: krative.pk.support@gmail.com

Please include your order number in all return, refund, or replacement inquiries.

Last updated: 27 October 2026